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    Privacy Policy

    Last updated: August 21, 2026

    CatalogHub is operated by CATALOGHUB TECH SOLUTIONS PRIVATE LIMITED (“CatalogHub”, “we”, “us”, “our”), the entity responsible for your personal data. This page explains how we collect, use, and protect your information when you use our website and services.

    What Data We Collect

    • Personal Data: Name, email, phone number, address, and similar information you provide.
    • Usage Data: Information about how you use our site (e.g., pages visited, time spent, device/browser info).
    • Cookies: Small files stored on your device to help us improve your experience.
    • Meta Platform Data: When you connect your WhatsApp Business, Instagram, or Facebook account, we access information you authorize such as your business profile, catalog and product data, and the messages, comments, and contact details of customers who interact with your store — solely to provide our Service, and in accordance with Meta’s platform terms and policies.
    • Payment Data: Subscription and order payments are processed by our payment partners (Razorpay and Cashfree). We do not store your full card or bank details; we only retain transaction references needed for billing and support.

    How We Use Your Data

    • To provide and improve our Service
    • To operate your connected WhatsApp, Instagram, and Facebook channels on your behalf, as you configure
    • To communicate with you (including support, updates, and marketing)
    • To analyze usage and improve our features
    • To process payments and comply with legal obligations

    How Long We Keep Your Data

    We keep your data only as long as necessary for the purposes described above, for the duration of your account, or as required by law. When you delete your account or request deletion, we permanently remove your associated data from our systems within 30 days, except where retention is required by law.

    How We Share Your Data

    • With trusted service providers who help us operate our Service (e.g., payment processing, messaging, shipping, analytics)
    • When required by law or to protect our rights
    • We do not sell your personal data
    • We do not share your sensitive data with third parties except as required to provide our Service or when legally obligated

    How We Protect Your Data

    • Your personal and sensitive data is encrypted in transit and at rest using industry-standard encryption protocols.
    • Access to sensitive data is restricted to authorized personnel only, on a need-to-know basis.
    • We conduct regular security assessments, vulnerability reviews, and software updates to prevent unauthorized access and protect against threats.
    • We comply with relevant laws and regulations regarding the processing and protection of user data.

    Your Rights

    • Access, update, or delete your personal data
    • Object to or restrict certain processing
    • Withdraw consent at any time
    • Contact us, or our Grievance Officer, for any privacy-related requests

    Third-Party Services

    We use third-party services to help us operate our Service. These providers may collect and process data as described in their own privacy policies:

    Children's Privacy

    We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us data, please contact us and we will delete it.

    Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

    Grievance Officer

    In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are provided below. The Grievance Officer will acknowledge your complaint within 48 hours and endeavour to resolve it within 30 days of receipt.

    • Name: Shweta Singh
    • Designation: Director
    • Email: admin@cataloghub.in
    • Address: CATALOGHUB TECH SOLUTIONS PRIVATE LIMITED, House No 63, Abhishek Pathology, Baikunthpur, Narainpur, Chunar, Mirzapur, Uttar Pradesh, India, 231305

    Contact

    If you have any questions or requests about this Privacy Policy, contact us at admin@cataloghub.in.